Azure Proactive Customer Management brings together AI, Azure and customer management. It allows you to move from reactive management to proactive management. Or put more simply, get ahead of issues before you are called about them. Azure Proactive Customer Management generates insights from churn detection, client activity monitoring and product recommendations. It then delivers a prioritized customer contact list, recommended actions and call logging system.
Azure Proactive Customer Management produces value from increased revenue per customer, an increase in customer satisfaction and a reduction in customer churn. It does this by anticipating customer needs and then priorities call lists based on value. It also determines what the correct response should be by mapping insights to prescriptive actions. Azure Proactive Customer Management builds on: Azure cloud, Azure Machine Learning, Power BI, Power Apps and Power Automate.
Value of proactive customer management:
Please get in touch for acccess to the demonstrator below. We would love to discuss how we can help tailor Azure Proactive Customer Management to meet your specific needs. Contact us at firstname.lastname@example.org