Azure Proactive Customer Management brings together AI, Azure and customer management. It allows you to move from reactive management to proactive management. Or put more simply, get ahead of customer issues before you are called about them. Azure Proactive Customer Management generates insights from churn detection, client activity monitoring and product recommendations. It then delivers a prioritized customer contact list, why they should be contacted, recommended actions and a call outcome logging system.

Value of proactive customer management:

Azure Proactive Customer Management builds on: Azure Cloud, Azure Machine Learning, Synapse, Power BI, Power Apps and Power Automate. We also have easy connectors to align with existing activities and processes with Customer Relationship Management (CRM) systems and other customer support applications.

Please get in touch for a full demonstration. We would love to discuss how we can help tailor Azure Proactive Customer Management to meet your specific needs. Contact us at

Azure Proactive Customer Management: Limited Demonstrator