Want to reduce complaints, focus on customer priorities and reduce churn? You can do this by using Natural Language Processing (NLP) and customer profiling. We convert text to metrics, and then to emotions. This helps quantify what is important, and then allows tracking of impact to ensure the best reactions to customer feedback.
There is no point listening if there is no action! Algospark build tailored frameworks for feedback that track, aggregate and map insights. Verbatim feedback quantification is a key foundation to building strong customer relations. See a basic example here
https://wilkinsondi.shinyapps.io/verbatim_insights/
Get in touch to discuss how this can help you improve your monitoring and response to the voice of the customer.
